If you are making a payment on a shut off notice, you must also IMMEDIATELY contact Bay City Utility Customer Service at (989) 894-8104 after making your payment to provide the online confirmation number to prevent a shut-off.
If you can't find your account, please contact City of Bay City, MI (Utility) at 989-894-8104 to ask them to provide your account information.
If you are experiencing difficulty with the system, please contact Payment Service Network Customer Support at 866-917-7368.